Who We Are
The XPMatters team has spent decades building trusted relationships and delivering experience programs with some of the world’s most recognizable restaurant and retail brands.
About Us
XPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement.
Our roots are in working with restaurants, retailers and personal service providers whose businesses rely heavily on the in-store experience. We have worked with some of the most recognizable brands in the world, including McDonald’s, Chick-fil-A, Shell, T.J.Maxx and dozens more, nationally and internationally. Our insights have led to operational, marketing and organizational changes that have improved the experience and ultimately increased revenue and profit.
Mission
We empower clients to create exceptional employee and customer experiences by combining technology and empathy to deliver actionable insights that drive profitable outcomes.
Vision
To be the leader in experience management by combining innovative technology with deep human insights, creating lasting, unmatched experiences that connect, inspire and elevate.
Values
Prioritize People
We believe that the foundation of every strong business, including ours, is a commitment to its people.
Lead With Empathy
We lead with empathy, listening actively to understand others’ feelings and perspectives. This empathy shapes our interactions, cultivates inclusivity, and deepens our insights into both employee and customer experiences.
Collaborate to Achieve More
We achieve more working together, valuing each other’s unique skills and perspectives. We hold ourselves and each other accountable for high performance standards.
Embrace Change and Innovate
We embrace change as a constant, adapting and innovating to stay ahead.