Who We Are

The XPMatters team has spent decades building trusted relationships and delivering experience programs with some of the world’s most recognizable restaurant and retail brands.

About Us

XPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement.

Our roots are in working with restaurants, retailers and personal service providers whose businesses rely heavily on the in-store experience. We have worked with some of the most recognizable brands in the world, including McDonald’s, Chick-fil-A, Shell, T.J.Maxx and dozens more, nationally and internationally. Our insights have led to operational, marketing and organizational changes that have improved the experience and ultimately increased revenue and profit.

Mission

We create exceptional employee and customer experiences that foster unconditional loyalty, driving sustained business growth.

Vision

Excel in experience management by adopting innovative technology and leveraging deep human insights to create lasting, unmatched experiences that connect and inspire.

Values

Prioritize People

We prioritize people above all else. We support our associates by encouraging a healthy balance between personal and professional lives, and we focus on enhancing experiences for both customers and employees.

Lead With Empathy

We lead with empathy, actively listening to and understanding the feelings and perspectives of others. This empathy guides our interactions, fosters a culture of inclusion, and drives our insights into employee and customer experiences.

Collaborate to Achieve More

We actively collaborate across all levels and roles, working together to achieve more than we could individually. By supporting one another, we amplify our collective impact and drive success for our clients and ourselves.

Embrace Change and Innovate

We embrace change as a constant, adapting and innovating to stay ahead. As change agents, we drive transformation both with our clients and within our business, ensuring continuous improvement and growth.

Let's work together