Your Experience(d) Partner
XPMatters is a full-service experience management firm empowering retail-based brands where experience matters most.
Your Experience(d) Partner
XPMatters is a full-service experience management firm empowering retail-based brands where experience matters most.
XPMatters is uniquely positioned to help retail-based businesses listen deeply, act intelligently, and operationalize insights at speed.
What Sets XPMatters Apart
Experience
More than 50 years of combined CX and EX leadership working with 500+ client brands, focused on high-volume, decentralized operations.
Industry
Deep expertise in helping retail-based brands achieve consistency and trust. We know the retail trenches and how to make experience work where it matters most.
Results
Turning insight into action — and action into outcomes — through data-driven strategies that actually stick.
What We Do
Implementation
Looking for a one-time setup? XPMatters helps clients stand up CX and EX programs by designing and building dashboards and surveys, as well as migrating data, configuring integrations and providing user training.
Advisory Services
For ongoing relationships, we use an embedded partnership model to go beyond simply advising you. We integrate with your teams and drive real-world results from C-suite strategy to location-level operations.
Why Choose XPMatters?
XPMatters knows the complexities of running a national, or international, retail-based business. Keeping tabs on how a business is perceived by customers across different markets can be challenging. That’s where we come in.
We help clients understand what’s working and what’s not, in the eyes of their customers – resulting in increased customer loyalty, which drives sales and ultimately profitable growth.
Further, XPMatters understands delivering a great customer experience starts with engaged employees, so we help improve the experience for employees too.
