by Ken White | Apr 4, 2025 | XM Insights
As a leader in experience management for retail-based businesses, I am often asked: “What’s the biggest challenge facing retail-based businesses today?” From a strategic lens, it’s not a single challenge, rather a convergence of two disruptive macro forces: the rapid...
by Ken White | Dec 3, 2024 | Business Updates
Kansas City, MO – XPMatters, a new consultancy dedicated to enhancing employee and customer experience, is proud to announce its official launch. The firm focuses on helping businesses improve loyalty, engagement and sustainable growth through tailored experience...
